Refund Policy
Last updated: October 23, 2026
Galleriola is run by Vincent's Light Fine Art Studio (Zhongda Huang, sole proprietor), Kelowna, British Columbia, Canada. Payments are handled by Paddle, our merchant of record, so refunds are paid by Paddle back to the card or account you paid with.
1. Purchases are final once used
Rooms are added to your account the moment you pay, and the mockups you make are yours to download and keep. So purchases are generally not refundable: once you've made a new room with a payment (a plan, a 7-day pass or a room pack), that payment can't be refunded.
2. When we do refund
- Not used: if you haven't made any new room with a payment, you can get a full refund within 14 days of it. This covers buying by mistake and a subscription renewal you forgot to cancel.
- Charged twice: duplicate or mistaken charges are refunded in full, whenever you spot them.
- Private rooms are refunded together with the payment they were billed with.
Rooms from the shared library are free and don't count as using a payment.
3. If a room goes wrong
If a room fails our quality checks or doesn't show your painting properly, tell us or ask Gilt in the app. We redo it at no charge or put the room back in your plan, whatever the date. This is a fix, not a refund.
4. Cancelling a subscription
You can cancel the monthly plan, or the yearly option, at any time in your account settings. It keeps running until the end of the period you've paid for, then your account moves to the free plan. We don't refund the rest of a period you've started.
5. How to ask for a refund
- Email support@galleriola.com from the address on your account, with the order number from your Paddle receipt. You can also reply to the receipt email or use paddle.net to find your order.
- We reply within 2 business days. Once a refund is approved, Paddle usually returns the money within 5 to 10 business days, depending on your bank.
- When a payment is refunded, the rooms it added are removed from your account.
6. Your rights
If the consumer protection laws where you live give you other refund rights, those apply. Paddle's buyer terms also apply to your purchase.